Guarantee
Our Guarantee
Every product we sell is built to last. Our guarantee reflects the confidence we have in our craftsmanship.
Bed Frames
12 Months
From date of delivery
Mattresses
12M – 5 Years
Varies by product — see product page
What's Covered
Structural integrity of the bed frame
All joints, fixings, and mechanical components
Slat systems and centre support rails
Headboard and footboard attachment points
Storage and lift mechanisms (on ottoman and storage beds)
What's Not Covered
Fabric, upholstery, and aesthetic wear
Foam degradation or comfort changes in mattresses
Damage caused by misuse, accidents, or improper assembly
Damage occurring after delivery that was not reported within 48 hours
Products purchased from unauthorised resellers
Normal wear and tear consistent with regular use
How to Make a Claim
- 1Email info@hartleydreams.com with your order number and a clear description of the issue. This is the fastest way to reach us.
- 2Attach photos or video clearly showing the defect.
- 3Our team will review your claim and respond within 7 working days with next steps.
- 4If the defect is confirmed, we will arrange repair, replacement parts, or a full replacement at no cost to you.
You can also reach us by phone on +44 7356 050616, though email is preferred as it allows us to review photos and keep a record of your claim.
Guarantee Terms
The guarantee period begins on the date of delivery. Your order confirmation email or order number serves as proof of purchase.
This guarantee is personal to the original purchaser and is non-transferable. It cannot be passed on if the product is sold or gifted.
This guarantee is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015. You may have further rights under that Act independent of this guarantee.
Under the Consumer Rights Act 2015, if your product is faulty you are entitled to: (1) a repair or replacement within a reasonable time at no cost to you; or (2) if repair/replacement is unsuccessful or disproportionately costly, a full or partial refund. This is in addition to any manufacturer warranty.
Hartley Dreams Limited · Company No. 16890879 · Unit 7 New North Road, Heckmondwike, West Yorkshire, WF16 9DP