Trust & Assurance
Delivery & Returns
Free UK mainland delivery, a clear returns policy, and a 12-month guarantee on our beds and mattresses.
Free UK Mainland Delivery
Every order includes free standard delivery to England, Wales, and mainland Scotland, taking 5 to 7 working days from order confirmation. All beds and mattresses are made to order, so delivery windows are estimates and may vary during peak periods.
Two upgrades are available at checkout: Room of Choice (£29.99 per bed), where your order is brought to your room of choice and packaging removed, and Room of Choice + Installation (£79.99 per bed), where your bed is also installed in your room and packaging is taken away.
Free standard delivery — doorstep drop-off
Room of Choice — £29.99 per bed
Room of Choice + Installation — £79.99 per bed
Pre-delivery call to arrange a convenient time
| Region | Estimated Delivery | Cost |
|---|---|---|
| England & Wales | 5–7 working days | Free |
| Scotland (mainland) | 5–7 working days | Free |
| Northern Ireland | Not available | — |
| Scottish Highlands | Not available | — |
| Isle of Man / Channel Islands | Not available | — |
| Isle of Wight | Not available | — |
Please check your access before ordering
It's your responsibility to ensure the product you order will fit through your doorways, staircase, hallways, and into your bedroom, see our size guide for full dimensions. Hartley Dreams is not responsible if an item cannot be delivered into your home due to access restrictions.
Returns Policy
Because our beds and mattresses are made to your individual specification, the right to cancel does not apply to them under regulation 28(1)(b) of the Consumer Contracts Regulations 2013 . For beds and mattresses: you can cancel free of charge within 24 hours of placing your order; after that, a £75 cancellation fee applies. Accessories can be cancelled free of charge before dispatch, and the standard 14-day right to cancel applies after delivery.
If your item arrives faulty, damaged in transit, or not as described, you have full statutory rights under the Consumer Rights Act 2015, including repair, replacement, or refund. Please report any visible damage as soon as you can, ideally within 48 hours of delivery.
Collection is free on orders over £2,000, with a £75 collection fee on orders under £2,000 (waived for faulty or damaged items). Items must be returned in their original condition. If a returned item has lost value because it was handled beyond what was needed to check it, we may deduct the actual loss in value from your refund. Refunds are processed within 5 to 7 working days of us receiving or collecting the item.
If we attempt delivery and cannot complete it because of something on your side (for example nobody is available to receive the order, access restrictions, or access issues you did not tell us about), a £75 redelivery fee applies before we arrange the next attempt.
Nothing here affects your statutory rights. Questions? Email info@hartleydreams.com or call +44 7356 050616.
12-Month Guarantee
Every bed frame carries a 12-month guarantee covering structural defects: the frame, joints, fixings, and mechanisms, including the lift mechanism on ottoman beds. Mattresses carry a 12-month to 5-year guarantee depending on the product.
The guarantee doesn't cover fabric, upholstery wear, foam degradation, or damage caused by misuse. It's in addition to, and doesn't affect, your statutory rights under the Consumer Rights Act 2015. To start a claim, email info@hartleydreams.com with your order number and photos, our team responds within 7 working days. Full terms are on our Guarantee page.