Legal
Terms & Conditions
Last updated: June 2026
1. About Us
Hartley Dreams Limited ("we", "us", "our") is a company registered in England and Wales under Company No. 16890879. Our registered office is Unit 7 New North Road, Heckmondwike, West Yorkshire, WF16 9DP. By placing an order on hartleydreams.com you agree to these terms and conditions in full.
2. Orders & Contract
Placing an order on our website is an offer to purchase. A binding contract is formed when we send you an order confirmation email. We reserve the right to refuse or cancel any order, for example where a pricing error has occurred or an item is unavailable. If we cancel your order, you will receive a full refund within 5 working days.
3. Pricing
All prices are displayed in GBP (£). Hartley Dreams Limited is not VAT registered; no VAT is applied to any purchase. The price shown at the time you place your order is the price you will pay. We do not adjust prices after an order has been confirmed, regardless of any changes in our costs. If a pricing error is identified after your order is placed, we will contact you to offer the correct price or cancel your order for a full refund.
4. Payment
Full payment is required at the time of ordering. We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, Amazon Pay, Revolut Pay, and Klarna Buy Now Pay Later. All payments are processed securely through Stripe. We do not store any card details.
5. Delivery
We deliver to UK mainland addresses only. Northern Ireland, the Channel Islands, the Isle of Man, the Isle of Wight, and the Scottish Highlands are not currently serviced. Estimated delivery times are 5–7 working days from order confirmation. Timescales are estimates and not guarantees. We are not liable for delays outside our reasonable control. Our delivery team will contact you to arrange a convenient delivery window. Delivery is confirmed by our system and you will receive an email with your invoice once your order has been delivered — a physical signature is not always required.
6. Assembly & Access
Our standard delivery is doorstep delivery. Room-of-choice delivery and full installation are available at additional cost. Where installation is selected, our team will deliver to your room of choice and assemble the item. Please ensure there is clear access and sufficient space. Our team can carry items up stairs where safe to do so, typically up to the second floor. If the staircase or access is too narrow, or the product cannot safely be moved beyond the first floor, our team will deliver to the first available point of safe access. We will exercise reasonable care during delivery and assembly, but we cannot be held liable for damage to property arising from moving large items through spaces where access is restricted or has not been disclosed in advance. We recommend customers document any pre-existing marks or damage before our team begins.
7. Failed Delivery
If our delivery team is unable to complete delivery due to no one being present, access restrictions, or circumstances that were not communicated at the time of ordering, a failed delivery fee of £75 will apply to cover the cost of redelivery. Please ensure that someone is available to receive the delivery and that any access requirements are communicated in advance.
8. Cancellations
All Hartley Dreams products are made to your individual specification. As bespoke made-to-order goods, they are excluded from the standard 14-day right of withdrawal under the Consumer Contracts Regulations 2013 (Schedule 3, para 3). You may cancel your order free of charge within 24 hours of placing it by contacting us at info@hartleydreams.com or calling +44 7356 050616. After 24 hours a £75 cancellation fee applies as production will have commenced. Once an order is in the final stages of production it cannot be cancelled.
9. Returns & Faulty Goods
Because our products are bespoke made-to-order, they are not eligible for return on a change-of-mind basis. However, if your item is faulty, damaged in transit, or not as described, you have full statutory rights under the Consumer Rights Act 2015 — including the right to a repair, replacement, or refund. For orders where collection is required, we arrange free collection on orders over £2,000; a £75 collection fee applies to orders under £2,000. For full details see our Returns & Refunds page.
10. Damage Reporting
Any damage visible upon delivery must be reported to us within 48 hours of delivery by emailing info@hartleydreams.com with supporting photos or video. Damage reported after 48 hours will not be accepted as a delivery claim as we are unable to verify its cause.
11. Guarantee
All bed frames are covered by a 12-month guarantee from the date of delivery. Mattress guarantees range from 12 months to 5 years depending on the product — see the relevant product page for details. The guarantee covers structural and mechanical defects and does not extend to fabric, upholstery, foam, or damage caused by misuse. For full details see our Guarantee page.
12. Limitation of Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded by law including your rights under the Consumer Rights Act 2015. Subject to those exclusions, our total liability to you for any claim shall not exceed the purchase price paid for the relevant product.
13. Intellectual Property
All content on this website including text, images, logos, and design is the property of Hartley Dreams Limited and may not be copied, reproduced, or distributed without our prior written consent.
14. Complaints
We take all complaints seriously. If you have a concern, please contact us at info@hartleydreams.com or call +44 7356 050616. We aim to respond to all complaints within 7 working days.
15. Alternative Dispute Resolution
If we are unable to resolve your complaint to your satisfaction, you may seek assistance through an Alternative Dispute Resolution provider. We are not currently subscribed to a specific ADR scheme; however, you may contact Citizens Advice (citizensadvice.org.uk) for guidance or raise a dispute through your payment provider. Your statutory rights are not affected by these terms.
16. Governing Law
These terms are governed by the law of England and Wales. Any dispute arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact
Hartley Dreams Limited · Unit 7 New North Road, Heckmondwike, West Yorkshire, WF16 9DP · Company No. 16890879 Email: info@hartleydreams.com · Phone: +44 7356 050616
18. Bespoke Exclusion Notice
All products sold by Hartley Dreams Limited are made to your individual specification (custom size, fabric, and/or firmness). As bespoke, made-to-order goods they are excluded from the 14-day right of withdrawal under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 by virtue of Schedule 3, paragraph 3. This does not affect your statutory rights under the Consumer Rights Act 2015 in relation to faulty, damaged, or misdescribed goods.